Shipping Details 

 

 

(A) General Delivery Options by Order Total

Simply choose your preferred delivery option at checkout.

Orders under £20 - Delivery £3.99 by Royal Mail 48 hours tracked
Orders over £20 - Delivery FREE and tracked by Royal Mail, DX or DPD

Note: £20 is the order total after any discounts have been taken.

Note 2: We may split your order into two deliveries, this won't affect the delivery rate you pay.

(B) Dry Food Shipping Details - Royal Mail/DPD

6kg & 15kg Food Delivery by Royal Mail/DPD

All 6kg and 15kg food deliveries are made separately to the rest of your order by either Royal Mail or DPD's 48hour service.

eg If you order a 6kg bag of delicious Angus Beef dog food and 2 bags of Grain Free Poultry treats - you'll get two separate deliveries.

 

* PLEASE NOTE

• Cut-off point for orders daily is 1.30pm.
• Orders are NOT fulfilled on Saturdays, Sundays or Bank Holidays.
• Any orders that arrive after the cut-off point on Friday will be fulfilled on the next available working day.
  

 

(C) Raw Food Shipping Details - DPD

Shipping is Free.

Raw food is sent and delivered frozen so it's important that we send when most people are at home.

Therefore deliveries are dispatched ONLY on Monday, Tuesday and Wednesdays so they can be delivered Tuesday, Wednesday and Thursday.

Friday is the safety day in case the Thursday delivery is missed.

eg
You order on Monday and delivery should arrive Tuesday/Weds.
Order Tuesday - delivery should be Weds/Thurs.
Order Weds - delivery should be Thursday/Friday.

If you order on Thursday/Friday/Saturday/Sunday - your order will not be despatched until Monday with arrival expected Tuesday or possibly Weds.

POSTCODE ISSUES for RAW FOOD DELIVERY

Current courier issues mean that, with regret, we are not currently able to ship to Northern Ireland and the following postcodes:

AB31-39, AB41-56, FK17-21, G83, GY, HS1-9, IM, IV, JE, KA27, KA28, KW0-14, KW15-17, PA20-78, PH19-29, PH2-99, PO30-41, TR21-25, ZE

This is because we can't guarantee it'll be delivered in a timely manner and therefore may be spoiled on arrival.

 

MISSING ITEMS

 

We take full responsibility for all missing items. If you order and nothing has arrived within 2 weeks please let us know and we'll chase up with the couriers then organise a refund or replacement whichever you prefer.