For general delivery options see (A) directly below.
However if you are ordering raw food or 6kg-15kg dry food different shipping rules apply - see (B) Dry Food Shipping Details and (C) Raw Food Shipping Details.
General Shipping Details
(A) General Delivery Options by Order Total
Simply choose your preferred delivery option at checkout.
Orders under £15 - Delivery £1.99 by Hermes (or £4.99 for Fedex)
Orders £15-£35 - Delivery FREE by Hermes (or £1.99 for Fedex)
Orders over £35 - Delivery FREE by Fedex Express
(A) General Delivery Options by Parcel Service
HERMES (Standard Shipping 2-5 days*)
£1.99 for orders £14.99 and under
Free for orders of £15 and over
FEDEX EXPRESS (1-3 days*)
£4.99 under £15 order
£1.99 between £15 and £35
Free over £35
(B) Dry Food Shipping Details - DPD
6kg & 15kg Food Delivery by DPD
All 6kg and 15kg food deliveries are made separately to the rest of your order by DPD's 48hour service.
eg If you order a 6kg bag of delicious Angus Beef dog food and 2 bags of Grain Free Poultry treats - you'll get two separate deliveries.
* PLEASE NOTE
- Cut-off point for orders daily is 1.30pm.
- Orders are NOT fulfilled on Saturdays, Sundays or Bank Holidays.
- Any orders that arrive after the cut-off point on Friday will be fulfilled on the next available working day.
(C) Raw Food Shipping Details - DPD
Shipping is Free.
Raw food is sent and delivered frozen so it's important that we send when most people are at home.
Therefore deliveries are dispatched ONLY on Monday, Tuesday and Wednesdays so they can be delivered Tuesday, Wednesday and Thursday.
Friday is the safety day in case the Thursday delivery is missed.
You order on Monday and delivery should arrive Tuesday/Weds.
Order Tuesday - delivery should be Weds/Thurs.
Order Weds - delivery should be Thursday/Friday.
If you order on Thursday/Friday/Saturday/Sunday - your order will not be despatched until Monday with arrival expected Tuesday or possibly Weds.
POSTCODE ISSUES for RAW FOOD DELIVERY
Current courier issues mean that, with regret, we are not currently able to ship to Northern Ireland and the following postcodes:
AB31-39, AB41-56, FK17-21, G83, GY, HS1-9, IM, IV, JE, KA27, KA28, KW0-14, KW15-17, PA20-78, PH19-29, PH2-99, PO30-41, TR21-25, ZE
This is because we can't guarantee it'll be delivered in a timely manner and therefore may be spoiled on arrival.